Last updated: Nov 2024

Tytio (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our services, including through our website, SaaS application, and related platforms. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Information We Collect

We may collect and process the following types of information about you:

• Personal Identification Information: Includes your name, job title, company name, email address, and phone number.

• Business Data: Includes sustainability policies, impact reports, and other data uploaded to our platform.

• Technical Information: Includes IP address, browser type, operating system, and usage data about how you interact with our website and application.

• Payment Information: Includes billing address, payment method details, and transaction history.

2. How We Collect Your Information

We collect your information in the following ways:

• Directly from you when you sign up, use our platform, or contact us.

• Automatically through cookies and similar technologies when you visit our website.

• From third parties, such as analytics providers or payment processors.

3. How We Use Your Information

We use your information to:

• Provide and manage your access to our platform and services.

• Customise and improve your user experience.

• Communicate with you about updates, service improvements, and relevant information.

• Process payments and manage subscriptions.

• Comply with legal and regulatory obligations.

4. Legal Bases for Processing

We process your personal data under the following legal bases:

• Performance of a Contract: To provide you with the services you have requested.

• Legitimate Interests: To improve our services, prevent fraud, and ensure platform security.

• Consent: When you opt in to receive marketing communications or provide data for specific purposes.

• Legal Obligation: To comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who assist us in providing our services (e.g., hosting, payment processing).

• Legal and Regulatory Authorities: When required by law or to protect our legal rights.

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that process.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Access: To request a copy of the personal data we hold about you.

• Correction: To request that we correct inaccurate or incomplete information.

• Erasure: To request that we delete your personal data, subject to legal obligations.

• Restriction: To request that we limit the processing of your personal data.

• Data Portability: To request your personal data in a portable format.

• Object: To object to processing based on legitimate interests or direct marketing.

To exercise your rights, please contact us at contact@tytio.ai.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

9. International Transfers

If we transfer your data outside the UK, we will ensure it is protected in accordance with applicable laws, including through the use of standard contractual clauses or other safeguards.

10. Security Measures

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at:

Tytio, a trading name of Hucaden Limited

Unit 6, English Business Park, English Close, Hove. BN3 7ET

Email: contact@tytio.ai

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.